Expert Support for Magento Cloud Hosting
The Foundations Of Excellence
"Whilst serving as CTO of a retailer, I experienced firsthand the frustrations of hosting providers, especially in the ecommerce world of Magento and Adobe Commerce.
Communicating via ticketing systems was ineffective for problem-solving or collaboration. Waiting for responses felt like a black hole of inefficiency. I knew there had to be a better way.
At Akoova, we reimagined these 'best practices' from the ground up, focusing on solving our clients' problems as our top priority.
From our processes to our K-Hosting Platform, everything supports one goal: to collaborate closely with our clients and resolve their challenges swiftly and effectively. This commitment is at the heart of our K-Working methodology."
Osvaldo Spadano, CEO & Founder
Unmatched Support. Real Partnership. More Than Just Cloud Hosting
Our clients consistently tell us they’ve never experienced better support, even from hosting providers specialising in Magento and Adobe Commerce.
We value your time and we don’t hide behind a ticketing system that leaves you waiting to get a response. It’s a mindset and cultural matter, not just a skill matter.
Our support is more than a service: it’s a partnership driven by problem-solving and innovation, ensuring that you never wait on answers. With direct access to expert engineers, we resolve issues before they impact your business.
ticketing system
Open and Transparent Communication
We love and care for your brand as much as you do. That’s why all communication with our DevOps engineers is straightforward and genuine.
By acting as part of your team, we help unlock your site’s – and team’s – full potential.
of your team
Direct Access to Senior Engineers. No Layers of Support
At Akoova, there is no need to go through intermediaries or be passed from level-1 to level-3 support.
Instead, you have direct access via a dedicated Slack channel to experienced Magento and Adobe Commerce DevOps engineers who understand the complexities of your business and its unique requirements.
This means no frustrating escalation process, no back and forth with strangers handling your requests. Just immediate, efficient and knowledgeable support by skilled problem-solvers.
to senior engineers
24/7 Support. You’re Always Within Reach
In the unlikely event that you need to contact us, rest assured that our team are available to help you.
Whether it’s missing products, checkout problems or a critical business issue, you’ll have a seasoned expert at your fingertips.
However, we aim to solve problems before you even know they exist, thanks to our proactive approach.
solving
Constant Monitoring. We Stay Ahead of the Problem
Our support doesn’t wait for clients to raise issues.
With constant monitoring powered by advanced tools like New Relic, Datadog, SumoLogic and Lacework’s Al-driven security, we ensure your Magento or Adobe Commerce site and infrastructure are fully optimised and protected.
We detect and resolve issues early, preventing them from impacting your business.
Our outstanding support is backed by AWS’s industry-leading cloud infrastructure and support, ensuring your environment remains secure, scalable, and responsive. This powerful combination allows us to offer you unmatched reliability, innovation and peace of mind.
security & scalability
Upgrades, Patches and Maintenance. No Surprise Bills
We know how important it is to keep your Magento or Adobe Commerce website secure, up-to-date and ahead of the curve.
Which is why we work closely with our clients to support them with upgrades – from early planning, pre-production dry-runs to deployment.
At Akoova, these activities are included in our K-Fee. Platform evolution, security patches, upgrades, and maintenance all happen behind the scenes – with no surprise costs or disruptions.
And we don’t just support upgrades; we support your digital transformation. Whether going headless with a PWA, integrating with a new ERP or supporting mobile app ecosystems, we ensure your platform is always ready to evolve with your business.
We’d love to hear from you
“We've found Akoova to be incredibly responsive and knowledgeable, with exceptionally reliable service. They've offered insightful advice and suggestions to optimise the performance of our web hosting solution.”
Jonny Brierley
CEO, Moda Furnishings
“After trying many other hosting firms, the big difference with Akoova is the peace of mind, knowing that the site is always being taken care of. When a problem arises, it is immediately identified and handled.”
Arik Barel
Founder, Judaica Web Store
“We needed a provider with deep expertise of Magento when we launched our extension to the market. Akoova has a proven track record to ensure scalability and stability, with the needs of merchants in mind, and shares our passion for driving robust growth in the retail sector.”
John Lunn
CEO, GR4VY
“Great team: involved, available and skilled. Handling our Magento website for 5 years in a very reliable way. Our product people can sleep without a worry.”
Cedric Maucourt
Co-Founder & CIO, Recommerce
“Great team, deep knowledge and great support - a real partner who shares our same goals. Hosting and system support made simple. We can concentrate on business and the engine never stops.”
Marco Brun
General Manager, IC Intracom
“Akoova has given us confidence with our scalability that we didn’t have before we partnered with them. They offer invaluable support to our technical team that allows us to focus on innovation.”
Marni Dasanjh
Head of Social Commerce, Fred Perry
“Akoova genuinely feels like an extension of your team. They approach every issue calmly and decisively, often before you even realise there's an issue yourself. You won't look back.”
Matthew Haworth
Director, DevsByDev
“Over the years, Akoova’s team have always been really supportive and have done exactly what they said they would. With so many so-called “Magento hosting” companies out there that over-promise and under-deliver, their knowledge and dedication has helped us to be focused on the business side. They are worth it!”
Mike Dobell
Founder & CEO, Dobell
“Why would I recommend Akoova? For me that’s an easy answer. Peace of mind. Knowing I’ve got Akoova’s eyes on our website at all times, with the breadth of knowledge across their team, is a godsend. Replies to queries or requests are always responded to super-fast, and they've gone over and above what I would expect countless times.”
Scott Galloway
eCommerce Manager, MenKind
“Akoova takes good care of a vital aspect of running a successful ecommerce store. They do so by placing the client in the center of what they do, driving their decisions based on the value it provides, and proactively preventing issues.”
Stjepan Udovičić
Chief Technology Officer, Inchoo
"The initial engagement and transition to Akoova was seamless, their expertise obvious. Since then, the ongoing support that we have received, and their proactive engagement with our delivery agency, has really transformed our digital capabilities. If you are looking for a Magento hosting partner, Akoova are the obvious choice."
Dave Knowles
CTO, Big Bus Tours